Return Policy
At The Global Wholesale, we strive to ensure you are completely satisfied with your wholesale purchases. However, if you are not fully satisfied with your order, we are happy to assist you with returns. Please read the following return policy carefully.
1. Eligibility for Returns
We accept returns on eligible products purchased through The Global Wholesale website under the following conditions:
Returns must be initiated within 30 days of receiving your order.
The product must be unused, undamaged, and in its original packaging.
Certain products may not be eligible for return due to health and safety reasons or the nature of the product. Please refer to the product-specific details.
2. How to Initiate a Return
To begin the return process, please follow these steps:
Contact Us: Contact our customer service team via email at info@theglobalwholesale.com or call +1 (332) 233-2853 to notify us of your intent to return the product.
Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.
Return Authorization: Once your return request is reviewed, we will send you a Return Merchandise Authorization (RMA) and further instructions on returning the item.
3. Return Shipping
Return Shipping Fees: You will be responsible for the return shipping fees unless the return is due to an error on our part (e.g., incorrect or damaged items).
Packaging: Please ensure the product is securely packaged in its original packaging to avoid damage during transit. If the product is returned damaged, we reserve the right to deny the return or issue a partial refund.
4. Refunds
Refund Processing: Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 7-10 business days.
Refund Method: Refunds will be issued using the original payment method during checkout. Please note that the refund may take additional time to reflect on your bank or credit card statement.
5. Non-Returnable Items
The following items are non-returnable and cannot be refunded:
Customized orders
Bulk items sold at discounted prices or as part of a clearance sale
Perishable goods
Health-related products such as supplements, vitamins, and sanitary goods
Any product marked as “non-returnable” in the product description
6. Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us within 7 days of receiving your order. We will assist you in resolving the issue by offering:
A replacement of the damaged or defective product
A full refund if a replacement is unavailable
Please provide photos or videos of the damaged item for verification purposes.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the replacement item.
Contact Us
If you have any questions regarding our return policy or need assistance with a return, feel free to contact us:
Phone: +1 (332) 233-2853
Email: info@theglobalwholesale.com
Address: 3300 Leon Rd, Garland, TX 75041, United States.
We appreciate your understanding and are committed to providing excellent service for our wholesale customers. Thank you for choosing The Global Wholesale!