Refund Policy
At The Global Wholesale, we are committed to ensuring your satisfaction with every purchase. If you need a refund, please review the terms outlined below.
1. Refund Eligibility
We offer refunds for products under the following conditions:
The request for a refund must be made within 30 days from the date of receipt of your order.
The product must be unused, undamaged, and returned in original packaging.
Refunds will only be issued for eligible items based on our Return Policy.
2. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact Us: Email us at info@theglobalwholesale.com or +1 (332) 233-2853.
Provide Details: Include your order number, the product(s) you want to return, and the reason for your refund request.
Return Authorization: If your request is approved, we will send you a Return Merchandise Authorization (RMA) and detailed instructions for returning the product.
3. Refund Process
Once we receive your returned product(s), we will inspect it to ensure it meets our return requirements. If approved:
Refund Method: Refunds will be issued using the original payment method used during the purchase.
Processing Time: Refunds are processed within 7-10 business days of receiving the returned item.
Partial Refunds: If the product is returned in less-than-perfect condition, we may issue a partial refund, depending on the extent of the damage.
4. Non-Refundable Items
The following products are non-refundable:
Customized or personalized items
Bulk items sold at discounted rates or as part of clearance sales
Perishable goods
Health and hygiene items
Any product marked as “non-refundable” in the product description
5. Damaged or Defective Items
If you receive a product that is damaged or defective:
Please get in touch with us within 7 days of receiving the item.
Provide photos or videos showing the damage or defect to help us process your claim.
We will either issue a full refund or replace the damaged item.
6. Shipping Costs
Refund Shipping Fees: You will be responsible for return shipping costs unless the product is defective or we make an error in fulfilling your order.
Non-refundable Shipping Costs: Shipping fees paid at checkout are non-refundable.
7. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
Contact Us
For any questions or to initiate a refund, please get in touch with us:
Phone: +1 (332) 233-2853
Email: info@theglobalwholesale.com
Address: 3300 Leon Rd, Garland, TX 75041, United States.
Thank you for shopping with The Global Wholesale. We are committed to providing high-quality service and products and appreciate your understanding regarding our Refund Policy.